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VENMO

Venmo is a social payments service used to make and share payments with friends, family and select approved businesses. Venmo transactions placed on heruniverse.com will be processed by PayPal. This results in many of the same payment-related questions answered in the PayPal section. Our Customer Service team cannot process Venmo orders.

How to make a Venmo Purchase

On your mobile device you should see the option to checkout using Venmo. If you have the Venmo App installed, it is linked with your PayPal account and with your native browser (Safari on iPhone, Chrome on Android). Once selected, the experience is very similar to the PayPal checkout experience.

Returns

We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, return your item(s) by mail below:

Start a Return

For international returns, please use the self-serve return form. Returns must be initiated within 30 days of the purchase date. All clearance items purchased on Heruniverse.com are final sale and cannot be returned.

Customer Service

Still have questions? Call  855-484-6853  For international customers, call +1626-603-3227 or respond via email.

Additional FAQs

Q: I have a Venmo account but don’t see Venmo as a checkout option. What am I missing?

A: Make sure your Venmo is linked to your phone’s native browser (Safari for iPhone, Chrome for Android). This can be done using the following steps:

  • 1. Open Venmo on your mobile device.
  • 2. Navigate to Settings > Connected Browsers
  • 3. Select the browser you wish to connect.
  • 4. The device will open the PayPal site in your browser. Then, open Venmo from the browser (you may need to re-authenticate your Venmo App depending on your security settings).
  • 5. Refresh your browser window and…congrats! Your browser and Venmo are now linked. You may now use Venmo to checkout on our site.

Q: I can’t see Venmo on my desktop but my account is linked. What’s wrong?

A: Venmo is only available for use on the mobile website.

Q: Why does my order confirmation show PayPal when I placed it using Venmo?

A: Venmo transactions are processed by PayPal. We will only charge your Venmo account.

Q: Can I use Venmo to purchase Presale or Backorder items?

A: Unfortunately, Venmo is not eligible for these kinds of purchases. If the order does not allow PayPal it’s safe to assume Venmo is not eligible either.

Q: Can I split my Venmo order with my friends?

A: Yes, all Venmo App features should be useable with your purchase in the Venmo App.

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