Her Universe tries to make paying for orders as easy and seamless as possible. We offer a variety of payment methods, including Her Universe Gift Cards.

• Customer Service
• Online Payment Options
• Apple Pay
• Gift cards
• Paypal
• Venmo
• Sales Tax
• Additional FAQs

Customer Service

For payment questions, 855-484-6853  For international customers, call +1626-603-3227 or contact us via email.

Online Payment Options

Apple Pay

Her Universe offers Apple Pay® for customers to utilize their saved Apple Wallet information to quickly complete their online and in store transactions. Learn more.

Gift Cards

To find out how much is left on your Her Universe Gift Card, please check your balance here. If you make a purchase with your gift card and the item is sold out, the original gift card will be refunded within 10 business days from the date of the order cancellation.

PayPal

Making a purchase using PayPal will take you off of heruniverse.com, and returning is automatic once you’ve completed the PayPal process. PayPal is safe and secure, and you can use your existing PayPal balance on heruniverse.com purchases. Learn More.

Venmo

Venmo only works on mobile devices for heruniverse.com purchases. Learn More.

Sales Tax

All sales tax is calculated according to the state and county tax laws in which the order is being shipped. The tax calculation shown online is only a quote. There are situations where this quote will differ from the total charged. Once your order is finalized, the sales tax will be re-calculated based on city, state, county and district tax rates. The difference between the two is usually no more than a few cents.

Additional FAQs

Q: What is a bank authorization?

A: The bank will place a hold on your credit card, gift card, or debit card for the amount purchased. When an order is placed you will be charged but will see a pending authorization for the full amount. Take note once the order ships an actual charge will appear. In some cases, orders may ship from alternate warehouses depending on the location the item is available. In this case separate charges may appear due to the order having multiple packages. The amount that will be charge will reflect the amount for the items in each package however will equal the full amount when combining the totals together.

Q: Why does my bank statement show two entries for the same order? Was I charged twice?

A: No. When paying with debit cards (and some credit cards) your bank statement may show a pending authorization hold. This is not a charge and is released on our end once the order is shipped. Depending on your bank’s policy it can take up to 6 business days if in the U.S., and 14 if international. Please note that Saturday, Sunday and major holidays are not considered business days.

Q: The page refreshes after I submit my order. Why is that happening?

A: This happens when a payment is not accepted. Please contact your bank so it can provide additional information as to why the payment is not going through.